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Shipping policy

Shipping

Orders placed before 2:00pm will be dispatched the same day.
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

Customs & Duty

Shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.


Refund policy

Returns

 

UK ORDERS

 

If you have any issues with your order then contact info@jordanluca.com

 

INTERNATIONAL AND EU ORDERS

 

For all returns please email info@jordanluca.com and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Unfortunately we cannot offer free returns on orders, although free shipping is available.

 

For international orders we will take into account the date of purchase regarding the return as the 14 days notice and not when then item is received.

 

Returns Policy

If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 28 days of receipt, provided that:

We receive the return within 28 days after receiving your order.

All packages are received back at JORDANLUCA Ltd. We will only process refunds once we have received goods.

The item is well packaged and returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place.

The return is posted in the package in which it was received, or else another secure outer packaging.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Please note that we do not refund shipping costs or any duties or taxes incurred.
Please remember refunds may take up to 5 working days to reach your account, depending on your bank.
Payments will be refunded to the original payment method excluding the cost of shipping.

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